Customer Service Analyst

Title              :        Customer Service Analyst

Department:       Operations & SCM

Location      :        Navi Mumbai

Reports To :          Planning Manager

Company Profile

Sika is a specialty chemicals company with a leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing and protecting in the building sector and motor vehicle industry. Sika has subsidiaries in 103 countries around the world and manufactures in over 400 factories. Its more than 33,000 employees generated annual sales of CHF 10.42 billion in 2022.

Overview

Customer Service Executive plays a vital role in the successful working of an organization. A person in this profile analyses customer orders and reporting of the Open Orders and updates from plants and operations team to the business and management. Good communication, interpersonal skills and analytical mindset are the key priorities to apply for the profile.

Duties and Responsibilities:

• Coordinate with Cross functional team to understand stock availability and calculate OTIF (On Time in Full Target)
• Analyze customer behavior, patterns, past trends, material availability, comparative study of plants’ material readiness and dispatch plans.
• Developing dash boards as per business needs.
• Data Analytics to support make business decision.
• Develop management information system with objective to update all stake holders with real time relevant information.
• Inventory Management - FIFO, Excess Inventory and Support Business and Operations managing especially on Slow Moving and Non-moving.

ACADEMIC QUALIFICATION:

Graduation in any discipline with professional experience in an analytical role.

KNOWLEDGE & EXPERIENCE:

With about 3 to 6 years’ experience in data analysis / big data / Analyst environment.

COMPETENCIES:

               Behavioral

• • Creative problem-solving ability & High level of self-motivation.
  • Personality with strong written & verbal in English communication.
  • Time management and ability work office hours smartly.
  • Team worker with the ability to influence cross-functional teams and supervisor.
  • Advance knowledge of MS Excel.
  • Quick learning capability of management requirement.